Shipping and Returns Overview
Ka Wang Limited ships womenswear orders to customers and accepts returns under the terms described in this document. This document explains how orders are shipped, how returns are submitted, and how refunds are processed. All requests are handled through tnevdresses.com.
Order Processing
Orders are processed after payment confirmation. Processing takes place on business days. Orders placed on weekends or public holidays are processed on the next business day. Ka Wang Limited may contact a customer to confirm order details before dispatch.
Delivery Timeframes
Delivery timeframes depend on the destination and on the carrier assigned to the shipment. Standard delivery is completed within the carrier's published service window for the destination region. Delivery timelines are estimates and are not guaranteed. Ka Wang Limited does not promise same-day delivery, next-day delivery, or any fixed number of days for delivery.
Shipping Confirmation and Tracking
Once an order leaves the warehouse, Ka Wang Limited sends a shipping confirmation to the email address provided at checkout. Tracking information is included when the carrier supports it. The customer is responsible for monitoring the shipment and for providing accurate delivery information.
Delivery Issues
The customer must provide a complete and accurate delivery address. When a shipment is returned to Ka Wang Limited because of an incorrect address, a failed delivery attempt, or a refusal to accept the parcel, the customer bears the cost of reshipment. Delivery to the address confirmed at checkout completes the shipping obligation.
14-Day No-Reason Refund Policy
Ka Wang Limited offers a strict 14-day no-reason refund policy. A customer may request a refund within exactly 14 calendar days of receiving the order. The customer does not need to provide a reason for the return. A return request submitted after the 14-day period ends is refused, and the item is sent back to the customer at the customer's expense.
The 14-day period begins on the delivery date recorded by the carrier. The customer must submit the return request and dispatch the parcel within that period.
Return Shipping Costs
The buyer completely bears the return shipping costs. Ka Wang Limited does not reimburse return postage, packaging costs, insurance, customs charges, or any other cost connected with sending an item back. Customers must use a trackable shipping method because Ka Wang Limited is not responsible for returns that are lost or damaged in transit.
Return Address and Contact Details
Returned items must be sent to the address confirmed in the return authorization. The recipient must be Ka Wang Limited, the contact phone is +852 6088 7761, and the specific return address is 15 Stanley Market Road, Stanley. Parcels sent to any other address are refused.
Step-by-Step Return Process
Step 1: Contact Ka Wang Limited through tnevdresses.com within 14 calendar days of receiving the order and request a return authorization.
Step 2: Provide the order number, the email address used at checkout, and the item being returned.
Step 3: Receive the return authorization and the return address confirmation by email from [email protected].
Step 4: Pack the item securely in its original packaging with all tags attached.
Step 5: Ship the parcel to Ka Wang Limited at the confirmed return address and pay the return shipping costs.
Step 6: Send the tracking number to [email protected] so the return is matched to the order.
Step 7: Wait for inspection. Ka Wang Limited inspects the returned item after arrival.
Step 8: Receive the refund decision and, when approved, the refund confirmation.
Refund Processing Times
Refunds are issued only after the returned item arrives at Ka Wang Limited and passes inspection. The refund arrival time is at least 14 days from the date the return is approved. Refund confirmation is sent by email from [email protected] once the payment is released.
PayPal Refunds and Regional Legal Requirements
PayPal refunds take at least 14 days to reach the customer's PayPal account. Local laws in some regions require up to 30 days for PayPal refunds. In those regions, the refund is completed within the period required by local law, which extends to 30 days.
Damaged or Defective Items
Any claim for a damaged or defective item must be submitted within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service. The claim must include the order number and clear photographs of the item and the packaging. Claims submitted after the 7-day period are refused.
Return Conditions
Items must be unused and in original packaging. All tags must remain attached. Items must be returned in the same condition in which they were received. Items showing signs of wear, alteration, washing, or damage caused by the customer are refused.
Non-Returnable Conditions
Returns are refused when the conditions in this document are not met. Returns are refused when the 14-day period has ended, when the item is used or lacks original packaging, when the return is sent without authorization, and when the return is sent to an address other than the confirmed return address.
Contact Information
Questions about shipping and returns are answered by Ka Wang Limited at [email protected], by phone at +852 6088 7761, and by mail at 15 Stanley Market Road, Stanley. The website tnevdresses.com also provides the return request form.
